We are always sorry to see our members leave and if there is anything we can do to fix any issues you might have had, please do get in touch with us at

If you’d like to return your bike to cancel your membership for that bike, please add a cancellation to your cart and proceed to checkout. You will be prompted to add an exchange address.

Before your bike is collected, please straighten the handlebars and remove the pedals ready for shipping. The driver will bring a box if you don’t have the one the bike came in. If you do have a box, please ensure it is packed and taped, ready for the driver.

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